real Posted February 9, 2014 Share Posted February 9, 2014 A few weeks ago I rang up crying as my season ticket was missing all the tickets. I blamed my daughter for messing with it and begged for a new book. I was told tough :censored: basically and its not their problem. Customer service at its best. Luckily for me I was crying over the book from last season! Try doing the same with your bank - Tell them your daughter has ripped up all your £20 notes and thrown them away -see how good their customer service is? In the same way as bank notes, if you can show that you still have the damaged originals, you have a chance of getting them replaced. Quote Link to comment Share on other sites More sharing options...
Newby Posted February 14, 2014 Author Share Posted February 14, 2014 Just to let those interested know, the club replaced the booklets free of charge and were very helpful and willing. Big credit to the club. Quote Link to comment Share on other sites More sharing options...
ChaddySmoker Posted February 14, 2014 Share Posted February 14, 2014 Don't ever come on here Newby and give the club some credit, that is not what this board is for! Quote Link to comment Share on other sites More sharing options...
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